Ofcom's Voluntary Code Of Practice for Broadband Speeds FAQs
What is the Ofcom Code of Practice?
We've been working with Ofcom to make sure that when you sign up for Virgin Media broadband services, you have all the right information about broadband speeds. By doing this, we're complying with Ofcom's Code of Practice.
What information will I receive as a result of the Ofcom Code of Practice?
When you're signing up for broadband services with Virgin Media, you'll get information that's tailored to the kind of broadband you're buying, which depends on the area you live in.
If you're a Virgin Media National customer, you'll be given an estimate of the broadband speed that your line can support, and a simple explanation as to why broadband speeds can vary at different times of the day.
What does the Ofcom Code of Practice mean for me as a customer?
All it means is that service providers won't be able to sell products to customers based on an advertised speed that not everyone can get. This new code makes sure that all customers have the chance to make an informed decision about products and services.
Back to topWhere can I find out more about the Ofcom Code of Practice?
The full code of practice, consumer guide and Q&As are all available on the Ofcom Website for you to have a look at.
How can I find out more about Virgin Media's broadband performance and factors that might affect my service?
You can find lots more info on our website. Just click one of the links below, depending on which kind of broadband you have with us.
National broadband performance.
Where can I find out more about Virgin Media's Traffic Management and Acceptable Use policies?
We've got all the information on our website - just click on one of the links below.
National Acceptable Use and Traffic Management policies.
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