Mobile Broadband
Get online, wherever you are
With our mobile broadband you can get on the internet anywhere. Just plug our handy USB modem into your laptop and away you go.
Want to add mobile broadband?
Choose from our 2 tariffs. Plus, when you've got other services with us you can get 1GB mobile broadband for just £5 a month.
| Plan | Duration | Modem | You Can | Monthly cost |
|---|---|---|---|---|
| 1GB | 12 months | £25 |
|
Just £5 a month when you take M, L or XL Virgin Broadband. |
| 3GB | 18 months | Free |
|
Just £15 a month |
Your questions answered
- What's the difference between Mobile Broadband and National broadband?
- Mobile Broadband is good for getting online when you're away from home. It's not as fast as National Broadband, which means it's not as good for downloading lots of information, like TV shows and music. But it's good for checking your email, browsing the internet and getting onto Facebook when you're away from your PC at home. Back to top
- How fast can I go with Mobile Broadband?
- Download speeds for mobile broadband vary depending on which network you connect to as you move around, and though it won't be as fast as the National Broadband in your home, it's great for most online tasks apart from downloading large files like films and TV shows. Back to top
- What is a gigabyte or GB?
- GB is short for 'gigabyte', which is a chunk of data. Everything which is sent over the Internet is made up of chunks of data, whether it is a web page, an email, a music track or video clip.
- If 8 Bits of data = 1 Byte, then
- 1024 bytes of data = 1 Kilobyte (KB), then
- 1024 KB of data = 1 Megabyte (MB), then
- 1024 MB of data = 1 Gigabyte (GB)
- Of course, each involves a different amount of data - the average email (without attachments) is around 4 KB, whereas digital photographs are around 1 MB. An MPEG3 music file is around 3-4MB. Back to top
- Is Mobile Broadband available everywhere?
- With Mobile Broadband you're connected to the internet through our 3G mobile phone network which covers over 85% of the UK. Back to top
- How can I check if my computer is compatible with Mobile Broadband?
- Most computers bought in the last 5 years are. To use Mobile Broadband from Virgin Media you'll need:
- a USB port (2.0 - Most computers bought in the last 5 years will have this. Check your computer's user guide if you are unsure).
- for PC: Windows 2000 (Service Pack 4), Windows XP (Service Pack 2), or Windows Vista
- for Mac: OSX (10.4.5 and above)
- a screen resolution of at least 800 x 600 pixels
- If you're not sure which operating system your computer uses, just take a look at its manual. Back to top
- What happens when I use up my Mobile Broadband allowance?
- Your Mobile Broadband contract gives you can a generous data allowance in the UK each month, either 3GB or 1GB depending on which tariff you've chosen. Each GB of downloads after that costs £15 within in UK, which is one of the cheapest rates in the market. You can keep an eye on how you're downloading by visiting virginmobile.co.uk and clicking on Your Account, or by checking 'Your Details' on your Mobile Broadband home page. Back to top
- Can I use start using Mobile Broadband right away?
- Yes. Just plug it into your laptop, install the software and away you go! Back to top
- Can I use the Mobile Broadband USB modem abroad?
- You can use Mobile Broadband in over 180 countries worldwide. You will need to call us to register before you go away on 0845 6000 789. Back to top
- Can I make internet voice calls using my Mobile Broadband service?
- No, not at the moment. But we're always looking for ways to improve our services, so keep your eyes peeled, it may be available in the future. Back to top
The Legal Stuff
1£0 SIM:
SIM-only tariff of 100 minutes and 100 texts per month at no extra charge until the later of 31 December 2009 or 7 months from when you sign up. £8.50 per month thereafter. This mobile tariff is only available to new Virgin Media customers who subscribe to National Bundle 1 or Bundle 2 only. If you terminate your National Bundle One or Bundle Two contract with Virgin Media you will revert to the standard Virgin mobile SIM Only £8.50 tariff or nearest equivalent. Offer ends June 29th 2009. Not to be used in conjunction with any other offer. Email will be sent to your Virgin Media email address approx. 28 days after your broadband has been activated advising you how to register for your £0 SIM. SIM will be sent 24 hours after registration.
Mobile SIM:
Subject to setting up and maintaining an active direct debit for duration of free offer. Terms and conditions of the Virgin Pay by Direct Debit service and Bundles apply. Delivery charge of 0.97p applies for web and phone orders. Monthly airtime can be used to make UK originating calls and texts to UK landlines (that's numbers beginning 01,02 and 03) or UK mobile networks (excluding call forwarding services). Calls to 0500 / 0800 freephone numbers cost no more than 15p per minute from Virgin mobile phones in the UK. Find out more at virginmobile.co.uk or call for full details.
Broadband:
Direct Debit or credit card payment only.
Connection & set-up:
A one-off £35 connection & set-up charge applies to all new National Broadband activations.
Minimum term:
All new connections are subject to a 12 month minimum term.
Broadband speeds:
Download speeds are dependent on a number of factors, such as the distance between your telephone exchange to your house and the line quality, so whilst your broadband speed can vary, National Broadband will always give you the maximum download speed available based on these factors.
Acceptable use policy:
National Broadband offers unlimited downloads, which is great if you like to download music and movies or just don't want to worry about monthly allowances or caps. However, you need to know that we operate an Acceptable Use Policy which also enables us to manage our heaviest users' traffic during peak times. This enables us to continue to offer top quality services at great value to our customers. Click here for more information.
Wireless kit:
The free wireless kit is subject to availability and is only available to new broadband customers. Only one wireless kit is available per customer.
† Talk tariffs:
Zero-rated tariff applies to the first hour of direct-dialled local and national geographic voice calls only (numbers beginning 01, 02 or 03) starting within the time periods indicated. You will be charged after that, see full rates for further details. Re-dial before the 60th minute to avoid call charges. For further details see the anytime details or the evening and weekend details. There's no connection fee on zero-rated calls. Connection fees apply to all other chargeable calls. Standard rates and connection fees apply to all other chargeable calls.
You can find out more about the Talk plans and the cost to call international destinations and mobiles on our Talk pages.
All National Offers:
Offer ends 29th June 2009. Reverts to standard prices after 3 months. Subject to a 12 month minimum term contract. Subject to status and credit checks. This offer is available to new Virgin Media customers and existing customers taking Talk for the first time.
‡16Mb upgrade. Offer ends 29th June 2009. Reverts to £5 a month after 3 months. Subject to status and credit checks. Offer available to new and existing Virgin Media customers taking the Up to 16Mb upgrade for the first time.
** Price:
The price you pay depends on whether you live in one of our "LLU unbundled" areas. If you do, as services cost us less in these areas, we can pass on these savings to you and offer you lower prices
2V Stuff:
For the first 12 months, delivery free for the first three photo print orders.
3Virgin Wines:
Offer available to new Virgin Wines customers only. Must be UK mainland resident. Voucher will be emailed to your new Virgin Media email address by Virgin Wines.
